At Australian Bodycare Shop, we’re dedicated to providing you with premium natural skincare products and ensuring your complete satisfaction. Our Shipping & Returns Policy is designed to make your experience with us seamless and worry-free.

Shipping Information

Order Processing

We process all orders within 1-2 business days after payment confirmation. You’ll receive a shipping confirmation email with tracking information once your order is dispatched.

Shipping Methods & Delivery Times

We offer two reliable shipping options to serve our global customers:

  • Standard Shipping – $12.95
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after dispatch
  • Free Shipping – For orders over $50
    • Carrier: EMS
    • Delivery Time: 15-25 business days after dispatch

Please Note: We ship worldwide excluding some remote areas and certain parts of Asia. Delivery times may vary depending on your location and customs processing.

Returns & Exchanges

We stand behind the quality of our natural Australian-inspired formulations. If you’re not completely satisfied with your purchase, we offer a straightforward return and exchange process within 15 days of receiving your order.

Return & Exchange Process

Step 1: Submit Your Request

Within 15 days of receiving your order, email our customer care team at [email protected] with the following information:

RETURN/EXCHANGE REQUEST TEMPLATE

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Australian Bodycare Shop Team,

I would like to request a [return/exchange] for my recent order.

Order Information:
– Order Number:
– Order Date:
– Product(s) to Return:
– Reason for Return/Exchange:

Preferred Resolution:
[ ] Full Refund
[ ] Exchange for: [Product Name]
[ ] Store Credit

Contact Information:
– Full Name:
– Email Address:
– Phone Number:

Thank you for your assistance.

Sincerely,
[Your Name]

Step 2: Wait for Authorization

Our team will review your request within 1-2 business days and email you a Return Authorization Number and shipping instructions.

Step 3: Ship Your Return

Package the unused products securely in their original packaging and include:

  • Return Authorization Number clearly visible on the package
  • Original packing slip or order confirmation
  • Brief note explaining the reason for return

Step 4: Processing & Resolution

Once we receive your return, we’ll process it within 3-5 business days and notify you via email.

Refund Information

Refund Timeline

Refunds are processed within 5-7 business days after we receive and inspect your return.

Refund Method

Your refund will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-7 business days
  • PayPal: 3-5 business days

Note: Original shipping fees are non-refundable. For exchanges, we’ll cover the shipping costs for your replacement products.

Important Return Conditions

  • Products must be returned in original, unopened condition with seals intact
  • Items must be in resalable condition with original packaging
  • Return shipping costs are the customer’s responsibility unless the return is due to our error
  • Personalized or custom orders may not be eligible for return

Non-Returnable Items

For health and safety reasons, the following product categories cannot be returned once opened:

  • Intimate Care Products (Intimate, Intimate Care, Men’s Intimate Care)
  • Anti-Lice Treatments
  • Opened personal care items where the seal has been broken

These items may only be returned if unopened and in original sealed packaging.

International Returns

As we serve customers globally (excluding some remote areas and certain parts of Asia), please note:

  • International customers are responsible for any customs duties or taxes on returned items
  • We recommend using a trackable shipping method for international returns
  • Refunds will be issued in the original currency of purchase

Need Help?

Our customer care team is here to assist you with any questions about shipping, returns, or exchanges.

Email: [email protected]

Address: 2008 Ford Street, San Jose, US 95131

We typically respond within 1-2 business days.

Thank you for choosing Australian Bodycare Shop. We appreciate the opportunity to serve your skincare needs with our natural, Australian-inspired formulations.